PRIVACY POLICY
This privacy policy explains how we protect your personal information online. Personal Identifiable Information (PII) means data that can identify or contact a person. Please read this policy to understand how we collect, use, and protect your information on our website.

Voluntary information
You may voluntarily provide information by filling out contact forms, booking consultations, or sending emails. This can include your name, email address, phone number, or any personal details you choose to share.

How do we use your information?
Your information is used solely to:

• Respond to your inquiries

• Communicate about services or scheduling

• Share relevant resources or updates (if you opt-in)

• Improve the website experience

Your personal details are never sold, rented, or shared with third parties unless required by law or with your explicit consent.

Email communication

If you email Mente y Alma Therapy Center your communication is kept confidential. Email is not a secure or HIPAA-compliant form of communication, so please avoid sharing sensitive health information through this channel.

Third Party Disclosure
This site may use third-party services like Squarespace, Google Analytics, or embedded booking tools. These services may use cookies or tracking technologies in accordance with their own privacy policies.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

COPPA (Children Online Privacy Protection Act)

Therapy-related communications and sessions are governed by HIPAA and California law. Any client information shared during sessions is protected by strict confidentiality, with legal exceptions (e.g., safety concerns or court orders).

INTRODUCTION
Welcome to www.menteyalmatherapycenter.com. This website is owned and operated by www.menteyalmatherapycenter.com. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).
This agreement is in effect as of August, 2025.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

RESPONSIBLE USE AND CONDUCT
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language
iv. Impersonates any person or entity, including any www.menteyalmatherapycenter.com employees or representatives.
All information provided as part of our registration process is covered by our privacy policy. 

COPYRIGHTS/TRADEMARKS
All content and materials available on www.menteyalmatherapycenter.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of www.menteyalmatherapycenter.com. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by www.menteyalmatherapycenter.com

TERMINATION OF USE
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

​GOVERNING LAW
This website is controlled by www.menteyalmatherapycenter.com from our offices located in the state of CA, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of CA, by accessing our website, you agree that the statutes and laws of CA, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, CA You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

If you have any questions about these terms, please reach out.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

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• Current Clients (who do not have insurance or who are not using insurance benefits): have the right to receive a “Good Faith Estimate” outlining an estimate of the expected charges for psychotherapy services. 

• New Clients (those who do not have insurance or who are not using insurance benefits): have the right to ask for a Good Faith Estimate before the first scheduled session. 

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Please note that the Good Faith Estimate only provides an estimate based on the costs of items and services that are reasonably expected for services provided by Mente y Alma Therapy Center. The estimate is based on information known at the time the estimate is created. It does not take into account any reimbursement that you may receive as a result of out-of-network benefits. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if additional services are needed during special circumstances.

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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

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 For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.